FAQs
Is there a warranty on your products?
Yes. Most custom-made and ready-made jewelry carries a two-year warranty covering anything outside normal wear and tear, and we service normal wear and tear for the life of the piece at a significantly reduced rate.
Tennis bracelets carry a one-year warranty on the same terms.
Do you offer international shipping?
Yes, we ship worldwide, with some exceptions — we may decline shipping to locations we consider higher risk. Shipping is calculated at checkout, and the full terms are in our shipping policy.
When will my order be shipped?
It depends on the piece. Ready-made items ship in 1–3 business days, made-to-order items in 2–5 business days, and custom pieces take 2–4 weeks depending on materials and the time of year.
Need it by a particular date? Email contact@avithegemguy.com and we will tell you straight away whether it is possible.
Do you accept returns?
Yes. Return an item within 10 days of delivery for a full refund of the item price. Shipping is not refunded, and return shipping is yours to cover — you can use any courier, and signature confirmation is optional.
Two exceptions: mystery grab bags are returned for store credit only, and custom pieces are non-refundable because they are made for you.
Email contact@avithegemguy.com to start a return and we will send a packing slip and instructions, which need to go back in the package. Further exclusions apply — see our refund policy for the details.
Can I pay in installments?
Yes. Check out with Shop Pay and you can split the cost into scheduled payments rather than paying in full, with the first payment taken at checkout. Which plans are offered depends on the order total.
Are the stones natural, and are treatments disclosed?
Every listing states whether a stone is natural or lab-grown, and any known treatment is disclosed on the product page — heat in sapphire, clarity enhancement in emerald, and so on. Where a stone is untreated, the listing says so.
Stones are graded individually before they go up, and lab reports are shown on the listings that have them.
Is the stone in the photo the one I receive?
For loose gemstones, yes. Each one is photographed on its own and the listing shows that exact stone, marked "Exact stone pictured".
Where a listing shows an example rather than the piece itself — the grab bags, for instance — it says so on the page.
Can I see a stone before I buy it?
Yes. The showroom at 5 S. Wabash Ave, Suite 1010, Chicago, is open by appointment, and we will have stones ready so you can compare them side by side in daylight.
Book a visit through the showroom section of any page, or email contact@avithegemguy.com.